IT Infrastructure Manager

3 weeks ago

San Carlos, California, United States San Mateo County Transit District Full time
Job Summary

The San Mateo County Transit District is seeking a highly skilled IT Infrastructure Manager to oversee the planning, organization, and management of staff and overall operations to ensure the stable operation of the organization's entire technology infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly Enterprise Network Infrastructure, Cloud Infrastructure, Data Centers, Server Infrastructure, Data Communications, Telecommunications Systems, and IT Disaster Recovery.

Key Responsibilities

Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, servers, databases, and so on.

Conduct feasibility studies for various upgrade projects, improvements, and other conversions.

Define hardware and software standards in conjunction with owners and stakeholders.

Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.

Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.

Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.

Establish and maintain regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.

Develop, implement, and manage Service Level Agreements (SLAs), including coordinating discussions with stakeholder management regarding current and anticipated service requirements and alternative approaches.

Develop and manage IT policies and procedures related to infrastructure.

Oversee major Project and IT Service delivery. Plans, coordinates, and monitors all aspects of internal information system-specific projects, which translate business objectives and requirements into workable plans, requirements documents, technical and functional design documents and models.

Supervise staff. Hires, mentors, and takes appropriate corrective and/or disciplinary action. Participates in selection, coordinates staff training, establishes performance objectives, monitors, and evaluates employee performance.

Requirements

Bachelor's Degree in Computer Science/Technology or closely related field.

At least five (5) years' progressive experience in managing IT Systems, Network Infrastructure, and Data Centers.

At least five (5) years' progressive experience working with Networks/Data Center/Firewalls/Public Cloud.

At least three (3) years of supervisory experience, specifically leading an IT group.

Preferred Qualifications

Deep technical expertise in architecting and managing enterprise networks.

At least three (3) years' experience managing Infrastructure in Azure or Amazon Clouds.

Experience with administration of Microsoft Windows and Windows Server, Azure Active Directory, Microsoft Office 365, Microsoft Exchange Online/Dell/Nutanix/Palo Alto/Microsoft Azure.

Experience with Cloud Services.

Expertise in IT service delivery using best practices, such as Information Technology Infrastructure Library (ITIL) standards.

Experience supporting or leading Cybersecurity activities.

Budgeting and forecasting experience in a technology environment is desired, along with vendor management experience.

Project management and project leadership experience.

Any technology certifications a plus.

Ability to make sound and logical judgments.

Demonstrated leadership and personnel/project management skills.

Good understanding of the organization's goals and objectives.

Strong interpersonal, written, and oral communication skills.

Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets, and so on.

Able to conduct research into issues and products as required.

Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.

Ability to present ideas in a user-friendly language.

Proven analytical and problem-solving abilities.

Strong customer service orientation.

Experience working in a team-oriented, collaborative environment.

How to Apply

Complete an online employment application by 11:59 p.m. of the listed closing date. A resume will not be accepted in lieu of the application. Incomplete applications will not be considered.

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