Relationship Manager

2 days ago


Virginia Beach, Virginia, United States Chartway Federal Credit Union Full time
Job Title: Relationship Specialist

We are seeking a highly skilled Relationship Specialist to join our team at Chartway Federal Credit Union. As a key member of our service team, you will be responsible for unlocking the potential of individuals and families by providing exceptional member service and financial solutions.

Key Responsibilities:
  • Create an environment of exceptional member service that provides sound financial wellness and consultative advice for our members
  • Develop and build relationships with Chartway's member base through proactive outreach and follow up
  • Proactively collaborate and communicate with the branch team and other departments to successfully find solutions for members
  • Responsible for positively representing Chartway in the community
  • Efficiently & accurately perform member transactions and can easily assist members with new account establishment, personal financing, real estate lending, investment referrals, and small business deposit products
Requirements:
  • Ability to develop strong relationships in a warm and professional manner
  • Proficient oral, written, and communication skills
  • Respond, establish, and maintain control when handling challenging situations
  • Demonstrated sense of ownership and ability to meet deadlines
  • Knowledge and embodiment of diversity and inclusion best practices; ability to work collaboratively with individuals and groups from various identities, cultures, and backgrounds
  • Willingness to take on new challenges in a dynamic and changing environment and work gracefully under pressure
  • Fundamental analysis and problem-solving skills
  • Basic experience with MS Office - PowerPoint, Word, and Excel
  • Able to handle confidential information with discretion
  • Knowledge of credit union policies, procedures and processes related to the credit union and the product and services it offers
Education and Experience:
  • Associate's or equivalent experience
  • 1-3 years' experience in in providing top notch customer service, imaginative problem resolution and relationship building

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.



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