Customer Service Ambassador

1 week ago


Auburn, Washington, United States Muckleshoot Casino Resort Full time
About the Role

We are seeking a highly skilled and customer-focused Player Services Representative to join our team at Muckleshoot Casino Resort.

Key Responsibilities:
  • Respond to player inquiries in a timely and professional manner, providing accurate and helpful information.
  • Maintain accurate data entry and records, ensuring seamless player experiences.
  • Issue Muckleshoot Rewards cards and provide information on rewards programs and promotions.
  • Collaborate with the Player Services Supervisor/Manager to develop and implement effective strategies for enhancing player satisfaction and loyalty.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.


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