IT Infrastructure Specialist
5 days ago
Job Overview:
">We are a leading provider of managed IT services in South Florida, seeking an experienced IT professional to join our team as a Sr. IT Technician. This role offers a unique opportunity to work with cutting-edge technology and make a real impact on our clients' businesses.
">About Us:
">Safebox Technologies LLC is a fast-growing company based in Marco Island, Florida, dedicated to providing top-notch IT solutions to our clients. Our team is passionate about delivering exceptional service and support, and we're looking for like-minded individuals to join us.
">Estimated Salary: $80,000 - $100,000 per year
">Key Responsibilities:
">- ">
- Analyze technical issues and troubleshoot problems over the phone, onsite, or via remote access.">
- Manage, maintain, troubleshoot, and support client networks, equipment, software, and services.">
- Accurately document all activities conducted and provide excellent customer service.">
- Collaborate effectively with our team to achieve high standards and meet multiple deadlines.">
- Develop and maintain strong relationships with management, staff, vendors, and clients.">
- Identify the root cause of technical issues and implement solutions to resolve them efficiently.">
- Provide exceptional customer service and support to clients, ensuring satisfaction and fostering long-term relationships.">
Required Skills and Qualifications:
">- ">
- Proficiency in Windows 10 and 11 Operating Systems & Hardware.">
- Experience with printer and multi-function devices and technologies.">
- Proficiency in standard Windows applications.">
- Expertise in the Microsoft Office Suite.">
- Knowledge of email and mobile device connectivity.">
- Mac OS troubleshooting skills.">
- LAN/WAN connectivity issues (routers, firewalls, switches, etc.).">
- Security solutions (VPN, MFA, SSO, etc.).">
- Server and endpoint backup systems.">
- Active Directory management.">
- Windows Server 2008 – 2022.">
- Microsoft 365 and Microsoft Azure.">
- Firewall troubleshooting and management.">
- Bachelor's degree in computer science or a related field is preferred.">
- Minimum of 7 years of IT experience.">
- IT certification is a strong plus.">
- Prior Managed Service Provider (MSP) experience is a strong plus.">
Benefits:
">- ">
- Competitive Pay ($80,000 - $100,000 per year)">
- Medical, Vision, Dental, Life Insurance">
- Paid Time Off">
- Paid Holidays">
Additional Requirements:
">- ">
- A valid Florida driver's license and a clean driving record are required.">
- The ability to work flexible hours when necessary to accommodate client needs.">
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