IT Infrastructure Specialist

5 days ago


Marco Island, Florida, United States Safebox Technology LLC Full time

Job Overview:

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We are a leading provider of managed IT services in South Florida, seeking an experienced IT professional to join our team as a Sr. IT Technician. This role offers a unique opportunity to work with cutting-edge technology and make a real impact on our clients' businesses.

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About Us:

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Safebox Technologies LLC is a fast-growing company based in Marco Island, Florida, dedicated to providing top-notch IT solutions to our clients. Our team is passionate about delivering exceptional service and support, and we're looking for like-minded individuals to join us.

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Estimated Salary: $80,000 - $100,000 per year

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Key Responsibilities:

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  • Analyze technical issues and troubleshoot problems over the phone, onsite, or via remote access.">
  • Manage, maintain, troubleshoot, and support client networks, equipment, software, and services.">
  • Accurately document all activities conducted and provide excellent customer service.">
  • Collaborate effectively with our team to achieve high standards and meet multiple deadlines.">
  • Develop and maintain strong relationships with management, staff, vendors, and clients.">
  • Identify the root cause of technical issues and implement solutions to resolve them efficiently.">
  • Provide exceptional customer service and support to clients, ensuring satisfaction and fostering long-term relationships.">
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Required Skills and Qualifications:

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  • Proficiency in Windows 10 and 11 Operating Systems & Hardware.">
  • Experience with printer and multi-function devices and technologies.">
  • Proficiency in standard Windows applications.">
  • Expertise in the Microsoft Office Suite.">
  • Knowledge of email and mobile device connectivity.">
  • Mac OS troubleshooting skills.">
  • LAN/WAN connectivity issues (routers, firewalls, switches, etc.).">
  • Security solutions (VPN, MFA, SSO, etc.).">
  • Server and endpoint backup systems.">
  • Active Directory management.">
  • Windows Server 2008 – 2022.">
  • Microsoft 365 and Microsoft Azure.">
  • Firewall troubleshooting and management.">
  • Bachelor's degree in computer science or a related field is preferred.">
  • Minimum of 7 years of IT experience.">
  • IT certification is a strong plus.">
  • Prior Managed Service Provider (MSP) experience is a strong plus.">
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Benefits:

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  • Competitive Pay ($80,000 - $100,000 per year)">
  • Medical, Vision, Dental, Life Insurance">
  • Paid Time Off">
  • Paid Holidays">
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Additional Requirements:

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  • A valid Florida driver's license and a clean driving record are required.">
  • The ability to work flexible hours when necessary to accommodate client needs.">


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