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Credit Data Specialist
2 months ago
We are seeking a highly skilled Credit Reporting Specialist II to join our team at Servbank. As a key member of our operations team, you will play a critical role in ensuring the accuracy and quality of our credit reporting data.
Key Responsibilities- Accurately report payment histories to the various credit bureaus.
- Complete research and review pertaining to credit reporting disputes from E-Oscar, internal tasks, and general inquiries regarding credit reporting.
- Collaborate with various lines of business to ensure proper credit reporting based on loan status and based on varied functions including but not limited to: Bankruptcy, Foreclosure, Loss Mitigations, Repayment Plans.
- Work various reports to ensure proper credit reporting and identify accounts requiring additional research.
- Conduct system maintenance as deemed by various lines of business to ensure the proper outcomes in credit reporting.
- Research payment histories and credit inquires received from various lines of business, complaints, customer service, collections, clients and vendors.
- Ensure proper credit reporting and/or statuses, codes, and parameters are followed for service transfer loans.
- Supports customers and internal departments in a timely manner. Demonstrate excellent customer service skills to maintain customer confidence and protects the operations by following Privacy Policy as well as keeping information confidential.
- Review multiple daily exception reports and control reports to determine required action needed to resolve.
- Works daily queues and completes various requests within regulated timelines to ensure adherence to compliance guidelines.
- Cross training is required for support with resource capacity as needed.
- Partake in assignments for new initiatives and projects to enhance Credit processes.
- Assist in developing job aides and procedural updates as needed.
- Perform additional responsibilities as needed.
- 1 year credit reporting experience in a mortgage servicing company on MSP or banking environment required.
- Ability to accurately use and enter data under time constraints required.
- Ability to effectively communicate verbally and in writing.
- Provide superior customer service and work well with all internal and external customers.
- Capable of adapting to changing situations as well as the ability to show strong initiative and use good judgement to make sound decisions.
- Ability to work in a fast-paced environment
- Ability to multi-task and mange time effectively to meet deadlines and manage multiple priorities.
- Ability to problem solve and research issues when needed in an organized and detail orientated manner.
- Flexibility with scheduling on a day to day basis.