F-35 Help Desk Specialist
4 days ago
Transform technology into opportunity as a Help Desk Specialist with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
About the Role:As a Help Desk Specialist, you will provide first-tier software, hardware, and printing technical assistance to computer users. You will answer questions or resolve computer problems for clients in person, email, via telephone, or electronically. You may provide assistance concerning the use of computer hardware, software, and printing.
Key Responsibilities:- Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
- Serves as focal point for customer concerns.
- Documents, tracks, and monitors the technical problems to ensure a timely resolution.
- Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Active Secret clearance.
- 3 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
- Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
- Experience with Remedy/Help Desk Management Systems.
- Progressive experience in the management of a technical support team.
- Experience developing and providing Service Level Agreements and Help Desk deliverables.
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from.
- Rest and recharge with paid vacation and holidays.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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F-35 Help Desk Specialist
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Ridgecrest, California, United States General Dynamics Information Technology Full timeJob Title: F-35 Help Desk SpecialistTransform technology into opportunity as a Help Desk Specialist with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most.About the Role:We are seeking a highly skilled Help Desk Specialist to join our JSF F-35 support team in China Lake, CA....
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Ridgecrest, California, United States General Dynamics Information Technology Full timeJob Title: F-35 Help Desk SpecialistTransform technology into opportunity as a Help Desk Specialist with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.As a Help...
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