Fitness Center Representative

4 weeks ago


Edwardsville, Illinois, United States Planet Fitness - Midwest Management Group Full time
Job Title: Overnight Closer

At Planet Fitness - Midwest Management Group, we are seeking a highly motivated and customer-focused Overnight Closer to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Customer Service: Greet members, prospective members, and guests with a smile, providing a positive and welcoming experience.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and tours.
  • Account Management: Facilitate updates to member accounts, respond to questions and concerns, and escalate issues to management as needed.
  • Shift Closing: Close the shift for the business day, ensuring all tasks are completed and the club is ready for the next day.
Requirements:
  • CPR Certification: Must be CPR certified.
  • Customer Service Background: Customer service experience preferred.
  • Basic Computer Proficiency: Basic computer skills required.
  • Passion for Fitness: A passion for fitness and health is a must.
  • Positive Attitude: An upbeat and positive attitude is essential.
  • Punctuality and Reliability: Punctuality and reliability are a must.
Physical Demands:
  • Standing and Walking: Continual standing and walking during shift.
  • Talking and Listening: Continual talking in person or on the phone during shift.
  • Work Schedule: Ability to work 3rd shift (overnights).
  • Lifting: Must be able to occasionally lift up to 50 lbs.


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