Fitness Center Representative

2 weeks ago


Edwardsville, Illinois, United States Planet Fitness - Midwest Management Group Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative at Planet Fitness - Midwest Management Group.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and memorable experience.
  • Manage front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the cleanliness and organization of the club, ensuring a welcoming environment for all.
  • Respond to member inquiries and concerns in a timely and professional manner, escalating issues as needed.
  • Collaborate with the management team to achieve club goals and objectives.
Requirements
  • Previous customer service experience, preferably in a fitness or health-related setting.
  • Basic computer proficiency and ability to learn new systems.
  • A passion for fitness and health, with a positive and upbeat attitude.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • High School diploma or equivalent required.
Physical Demands
  • Ability to stand and walk for extended periods, with occasional lifting of up to 50 pounds.
  • Must be able to work in a fast-paced environment with frequent interruptions.


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