Customer Service Ambassador

5 days ago


Edwardsville, Illinois, United States Planet Fitness - Midwest Management Group Full time
Job Description

The Member Services Representative plays a vital role in creating a positive member experience at Planet Fitness - Midwest Management Group. This individual will be responsible for delivering exceptional customer service to members, prospective members, and guests, ensuring a welcoming and inclusive environment.

Key Responsibilities
  • Front Desk Operations
    • Answer phone calls in a friendly and professional manner, addressing a variety of questions and concerns.
    • Check members into the system, facilitating a seamless experience.
    • Assist with new member sign-ups, providing a warm welcome to the Planet Fitness community.
    • Take prospective members on tours, showcasing the club's amenities and services.
  • Account Management
    • Facilitate updates to member accounts, ensuring accuracy and efficiency.
    • Respond to member inquiries and concerns in a timely and professional manner, escalating issues as needed.
  • Club Maintenance
    • Assist in maintaining the cleanliness and organization of the club, ensuring a safe and healthy environment for members.
Requirements
  • Customer Service Background
    • Previous experience in customer-facing roles, with a focus on delivering exceptional service.
  • Technical Skills
    • Basic computer proficiency, with the ability to navigate club software and systems.
  • Personal Qualities
    • A passion for fitness and health, with a positive and upbeat attitude.
    • Punctuality and reliability, with a strong commitment to meeting deadlines.
Physical Demands
  • Continual standing and walking during shifts, with occasional lifting of up to 50 pounds.
  • Continual talking in person or on the phone, with a focus on clear and effective communication.


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