Sales and Customer Service Representative

21 hours ago


Madison, Mississippi, United States Massage Envy Full time
About the Role

Are you passionate about delivering exceptional customer experiences? We're seeking a skilled Sales and Customer Service Representative to join our team at Massage Envy Madison-MS. As a key member of our team, you'll play a vital role in providing outstanding service to our clients, promoting our wellness programs, and driving business growth.


Key Responsibilities:

  • Provide exceptional customer service, ensuring every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach

What We Offer:

  • Competitive base pay plus bonuses and commissions ($9-$13/hour)
  • Medical, Dental, and Vision plans with employer contribution
  • Matching 401(k) after 12 months
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • 25% off all products

Requirements:

  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

Salary$9-$13/hour
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