Sales and Customer Service Representative

1 day ago


Madison, Mississippi, United States Massage Envy Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team at Massage Envy Madison-MS. As a key member of our team, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.

Key Responsibilities
  • Provide outstanding customer service and ensure every guest feels valued and understood
  • Promote the benefits of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
Requirements
  • High school diploma or equivalent and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
Perks and Benefits
  • Competitive base pay plus bonuses and commissions ($9-$13/hour)
  • Medical, Dental, and Vision plans with employer contribution
  • Matching 401(k) after 12 months
  • Employee referral bonus program
  • Employee Assistance Program
  • Flexible schedule for a better work-life balance
  • In-depth product and service training
  • 25% off all products


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