Trading Application Support Specialist
3 weeks ago
Role Overview
The Trading Application Support Analyst will be part of the Trading Application Support team at Insight Investment in Boston. The team provides investment application support across all areas of the Insight business.
Key Responsibilities
- Prioritize issue resolution based on business risk and develop solutions appropriate to the urgency of the problem.
- Own issues reported to you from notification to closure and ensure users are provided with updates on calls at intervals appropriate to the severity of the problem.
- Identify and engage with Product Teams and Project teams as needed, ensuring the final delivery is acceptable to the support team and we have sufficient knowledge and handover to deal with BAU queries.
- Identify improvements to standard processes and procedures.
Requirements
- Proven track record supporting Portfolio Management / OMS / Bespoke investment applications.
- Proven track record of providing support in a fast-paced, user-facing role.
- Strong experience supporting fixed income products, including all types of bonds / MBS / Converts, Credit / Rates derivatives, GIC, CFD, etc.
- Good SQL skills and ability to debug SQL scripts.
- Experience with CADIS and Control-M (or a similar ETL and scheduling) is highly advantageous.
About Insight Investment
Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management.
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