Pharmacy Operations Lead Representative

4 weeks ago

St Louis, Missouri, United States The Cigna Group Full time

**Job Summary**

As a Pharmacy Operations Lead Representative, you will be responsible for overseeing the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. You will serve as a resource to the supervisor and team members.

**Key Responsibilities**

  • Ensure appropriate distribution of workload and workflow for assigned area, including scheduling, shifting resources, and backfilling as needed.
  • Provide support to team members and cell owners, in coordination with the supervisor, and demonstrate leadership qualities consistent with the Express Way values.
  • Effectively manage issues impacting productivity of team members, including offering solutions, collaborating with others, communicating status, and escalating as needed.
  • Assist the supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met or exceeded.
  • Assist in the development, documentation, and updating of policies and procedures for Coordinators, including specific training and validation material, and assist in training and validating Automation staff regarding procedures.

**Requirements**

  • High School diploma or equivalent is required.
  • Experience leading people or a team in a warehouse setting is strongly preferred.
  • General PC knowledge, including Microsoft Word, Excel, PowerPoint, and email skills, is preferred.
  • Knowledge of standard concepts, practices, and procedures within dispensing pharmacy is required.
  • Experience troubleshooting problems in a pharmacy dispensing environment is preferred.
  • Strong attention to detail with good organizational skills is required.
  • Good verbal and written communication skills are required.
  • Ability to work a flexible schedule when needed and ability to stand for the full shift is required.

**About Evernorth Health Services**

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care, and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.

**Equal Employment Opportunity**

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

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