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Customer Experience Specialist

2 months ago

California, United States Taoglas Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Specialist to join our team at Taoglas. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Satisfaction: Ensure that customer issues are resolved promptly, thoroughly, and according to procedure.
  • Data Entry: Accurately enter data for quotations, sales orders, opportunities, and other customer-related information.
  • Customer Information Gathering: Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educating the customer where applicable to prevent the need for future contacts and document interactions/activities.
  • Quality Service and Support: Provide quality service and support in a variety of areas, including but not limited to, placing orders, ETDs/Lead times, and product and services.
  • Troubleshooting: Troubleshoot customer issues over the phone and electronic methods.
  • Process Improvement: Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
Requirements
  • Education: High School Diploma or equivalent education and/or experience.
  • Experience: Minimum 1 year of customer service and/or sales experience.
  • SAP Business 1 Experience: Preferred.
Competencies
  • Business Acumen
  • Problem Solving / Analysis
  • Integrity
  • Communication Proficiency
  • Customer / Client Focus
  • Ethical Conduct
  • Flexibility
  • Initiative
  • Time Management
  • Collaboration Skills
  • Technical Capacity
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must frequently lift or move objects up to 20 pounds and occasionally lift or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to focus.

Position Type / Expected Hours of Work

This is a full-time position. Days and hours are Monday – Friday, 8:30 AM TO 5:00 PM. Occasional evening and weekend work may be required as job duties demand.

Travel

Up to 5% of domestic and global travel is anticipated for this position. Some occasional local day travel may be necessary.