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Client Support Specialist

2 months ago

Broomall, Pennsylvania, United States PeopleShare Inc Full time

Our client is in search of a Customer Service Representative who will serve as the essential voice of their brand.

Position Overview: Are you adept at communication and skilled in resolving issues while ensuring customer satisfaction? This role offers a fantastic opportunity to leverage your exceptional communication abilities in a vibrant, customer-centric setting.

Key Details of the Role:

  • Schedule: Monday - Friday, 8am-5pm
  • Compensation: $18-19 per hour
  • Healthcare benefits available after 30 days
  • Opportunities for advancement within the organization
  • Casual workplace atmosphere and dress code
Responsibilities:
  • Handle incoming and outgoing calls
  • Acquire legal and medical records as requested by clients and provide updates on their status
  • Identify and evaluate customer needs to ensure satisfaction
  • Establish and maintain sustainable relationships with customer accounts
  • Address customer complaints through various communication channels
Qualifications:
  • At least 2 years of experience in a call center or customer service role
  • Proficient in Microsoft Word and Excel
  • Strong data entry skills and the ability to manage multiple tasks simultaneously
PeopleShare is a leading staffing agency with a wide range of temporary to permanent job opportunities across multiple states. We are committed to providing equal employment opportunities to all individuals without regard to any protected category or class under federal, state, or local laws.