Cloud Support Specialist

2 days ago


Birmingham, Alabama, United States Unavailable Full time
Job Summary

We are seeking a highly skilled Cloud Support Engineer to join our team. The successful candidate will provide engineering and operation support for various C Spire cloud solutions throughout the C Spire footprint.

Key Responsibilities
  • Manage Service Requests, Incidents, and Problems through a ticketing system.
  • High level ownership of problem tickets, including root cause analysis and after-action reviews of problem tickets.
  • Help ensure day-to-day operations of IT Infrastructure.
  • Responsible for timely security remediation of all infrastructure and products supported by SDDC Team.
  • Experience with working with management and monitoring tools, such as: LogicMonitor and SolarWinds N-Central.
  • Must participate in weekly on-call rotation with team to provide 24/7 support.
  • Primary function will be to design, implement, and support: VMware Cloud Provider Program Solutions, Virtual Infrastructure and Hardware, Backup and DR Applications.
  • Advanced troubleshooting hardware issues related to virtual host in both a dedicated client and multi-tenant environment.
  • Advanced troubleshooting of issues related to backup applications.
  • Performing file level and full virtual machine restores.
  • Performance troubleshooting in both a dedicated client and multi-tenant environment.
  • Identification of training opportunities within the team and the creation of training materials.
  • In-depth troubleshooting of Storage Area Networks (SAN) both ISCSI and Fiber Channel.
  • Provide technical feedback into service design and service transition.
Requirements
  • 3-5 years experience supporting VMware with a minimum of one VCP certification required for tier III.
  • VMware advanced certifications preferred.
  • Advanced experience in the following is required: VMware and other hypervisors, Various Server Hardware (HP, Dell EMC, Cisco, etc), Various SAN Hardware (HPE, Pure, DellEMC, etc), Microsoft Windows Server, Microsoft Active Directory, Linux Systems (RHEL, CentOS).
  • Backup and Disaster Recovery Tools and Applications like: Veeam, Rubrik, Zerto, VMware (SRM, vCloud Availability, HCX).
  • Advanced experience in the following is Preferred: VMware vCloud Director, Microsoft Azure, Amazon Web Service, LogicMonitor, Solarwinds N-central, Leadership and/or mentoring experience.


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