Customer Service Representative

3 weeks ago


Spartanburg, South Carolina, United States Roses Discount Stores Full time

Job Summary:

As a Customer Service Associate at Roses Discount Stores, you will be responsible for delivering exceptional customer experiences in a fast-paced retail environment. Your primary goal will be to provide personalized assistance to customers, ensuring their shopping experience is seamless and enjoyable.

Key Responsibilities:

  • Provide customer engagement in a positive and approachable manner.
  • Assist in maintaining a clean, well-stocked store for customers during their shopping experience.
  • Help in the unloading of merchandise from delivery trucks, organizing merchandise, and transporting merchandise from the stockroom to the sales floor.
  • Independently stock shelves and recover merchandise in the store.
  • Accurately handle customer funds and process transactions using the POS system.
  • Remain constantly aware of customer activity to ensure a safe and secure shopping environment.
  • Perform all other duties as assigned in order to maintain an effective and profitable store operation.

Requirements:

  • Prefer completion of high school or equivalent.
  • Ability to follow directives and interpret retail operational documents as assigned.
  • Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments.

Physical Requirements:

Ability to regularly lift up to 40lbs. (and occasionally, up to 55lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

Availability:

Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends, and holidays.

Skills and Competencies:

Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge, and Relationship Management.

Working Conditions:

  • Retail store environment where extended periods of standing are required.
  • Retail store stockroom environment subject to fluctuations in temperature.
  • Frequent lifting and maneuvering of merchandise and displays.
  • Exposure to dust and extreme temperatures while unloading trailers.
  • Scheduled work hours may vary, to include evenings and weekends.
  • Occasional use of ladders required.


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