Customer Service Representative

4 weeks ago


Spartanburg, South Carolina, United States Caliber Collision Centers Full time
Service Center
Spartanburg - Image Dr
JOB SUMMARY

Caliber Collision has an immediate opening for a Customer Service Representative to perform various duties, including greeting and providing exceptional customer service to internal and external customers, monitoring work volume and recommending load level requests when necessary, coordinating with Rental Car/Tow companies to provide one-stop service to customers while maintaining knowledge of insurance partner requirements regarding authorizations, billing, and load level processes.

BENEFITS OF JOINING CALIBER
  • Benefits from day one: Eligible for medical, dental, and vision benefits
  • Industry Comparable Pay - Paid weekly and eligible for overtime
  • Paid Vacation & Holidays - Accrue from day one
  • Career growth opportunities - We promote from within
  • A career for life - Gain hands-on experience within a production shop
REQUIREMENTS
  • 1+ years of experience in a customer-facing environment
ABILITIES/SKILLS/KNOWLEDGE
  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, i.e., Microsoft Office Suite
  • Work through competing priorities and adapt to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment
Caliber has grown beyond 1700 centers nationwide, featuring a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day.

By joining Caliber, you can help us Restore the Rhythm of our Customers' Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

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