Hotel Night Auditor

2 days ago

Madison WI USA, United States Madison East DoubleTree by Hilton Full time
Hotel Night Auditor Job Description

Embark on an exciting journey in the hospitality industry at Madison East DoubleTree, a leading hotel chain. We are seeking a skilled Hotel Night Auditor to join our team.


Key Responsibilities:
  • Perform nightly balancing duties, daily paperwork, and shift reports related to the property's business transactions.
  • Greet and interact with guests in a warm, friendly, and professional manner.
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
  • Work in cooperation with other departments to ensure a positive guest experience.
  • Use computer system to make reservations, check-in and check-out property guests, process payments.
  • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment.
  • Ensure guest and property safety by knowing all safety, security, and emergency procedures.
  • Process departmental reports.

Requirements:
  • Ability to work overnight from 11:00 p.m. until 7:00 a.m.
  • Ability to be flexible and available to work Monday-Fridays, Weekends, and Holidays.
  • 1-year experience in hospitality as a Night Auditor or as a Guest Service Representative.
  • Understanding of general accounting practices and ability to compile facts and figures.
  • Strong oral and written communication and interpersonal skills.
  • Motivated to maintain excellent customer service reputation.
  • Strong attention to detail, organization, and follow-up abilities.
  • Reliability and honesty.
  • Desire to contribute to a supportive and effective team.
  • Ability to be patient and creatively problem solve.

About Us:

We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, we have evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states, including Hilton and Marriott hotels, restaurants, and a conference center.


We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility. As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure.


NCG Hospitality is an Equal Opportunity Employer.

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