Customer Service Ambassador
5 days ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. As a Customer Service Ambassador, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, and purchases, and resolving any issues or concerns they may have.
This role is crucial in delivering a positive shopping experience and building long-term relationships with our customers.
Responsibilities:
- Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
- Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
- Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
- Research various software platforms and social media to input pertinent information and respond daily.
- Develop a deep understanding of our furniture products, including features, materials, and styles.
- Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
- Other duties as assigned.
Requirements:
The ideal candidate will possess a High School diploma or equivalent and 1 year of customer service and/or call center experience. Strong problem-solving abilities, ability to remain calm under pressure, and a friendly demeanor are essential. Additionally, the candidate should be able to multitask and prioritize tasks in a fast-paced environment. Knowledge of furniture products and industry trends is a plus.
Estimated Salary: $16 per hour.
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