Customer Service Ambassador

21 hours ago


Canton, Michigan, United States Gardner-White Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Client Relations Representative.

Job Summary:

This role operates in a fast-paced retail office environment, requiring strong problem-solving abilities and an ability to remain calm under pressure. The ideal candidate will possess a friendly and approachable demeanor with a passion for helping others.

Key Responsibilities:
  • Greet customers warmly in person and over the phone, providing exceptional service and assistance with product inquiries, pricing, and availability.
  • Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
  • Partner with Gardner-White stores to take overflow calls, assist with administrative duties, and coordinate with internal departments.
  • Research various software platforms and social media to input pertinent information and respond daily.
  • Develop a deep understanding of Gardner-White's furniture products, including features, materials, and styles.
  • Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
Requirements:
  • High School diploma or equivalent
  • 1 year of customer service and/or call center experience preferred but not required
  • Strong computer skills and Microsoft Office experience
  • Cash handling and/or accounting experience a plus

$16.00 per hour.



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