Patient Experience Specialist Revenue Management I

4 weeks ago


Buffalo, New York, United States Catholic Health System Full time

Job Summary:

Catholic Health System is seeking a highly skilled Patient Experience Specialist Revenue Management I to join our team. This role is responsible for representing the organization to our consumers in a friendly, positive, and effective manner.

Key Responsibilities:

  • Provide exceptional customer service to consumers
  • Anticipate and meet the needs of consumers
  • Treat all consumers and colleagues with dignity and respect
  • Work collaboratively with colleagues to achieve quality and performance standards
  • Perform specialized functions for patients by handling calls and inquiries into the Contact Center
  • Ensure all patient inquiries are addressed and resolved in a compassionate and timely manner
  • Maintain a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies

Requirements:

  • High School diploma or equivalent required
  • Customer service experience preferred
  • Knowledge of Healthcare preferred
  • Physician office experience preferred

Working Conditions:

Normal heat, light space, and safe working environment; typical of most office jobs



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