Customer Service Representative, AZ
4 weeks ago
Dunn-Edwards is a leading provider of high-quality paint and coatings solutions. With a rich history spanning over 90 years, we have established ourselves as a trusted partner for professionals and homeowners alike.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Lead to join our team in AZ. As a key member of our store operations team, you will be responsible for ensuring a seamless shopping experience for our guests, executing store operations during scheduled shifts, and modeling outstanding customer service and selling skills.
Key Responsibilities- Assist store management team in ensuring a distinctive shopping experience for all guests
- Execute store operations during scheduled shifts, including opening and closing procedures
- Model outstanding customer service and selling skills, including making connections with customers, asking questions, and providing expert advice
- Ensure delivery of product meets both Dunn-Edwards and customer quality and service expectations
- Conduct self in a professional manner, always acting as a positive extension of the Dunn-Edwards brand
- Efficiently take customer orders and process through point-of-sale
- Adhere to and assist store management team with compliance to company safety and regulatory standards
- Utilize basic computer skills for various functions, including opening and closing store procedures
- Clean and maintain all areas of the store and equipment as assigned
- Assist with maintaining proper merchandise inventory levels
- Meet expectations of core competencies related to the position, including accountability, attention to detail, customer focus, decision making, and people development
- Four years of high school with diploma or GED equivalent required
- Previous experience in a shift supervisory role a plus
- Ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to operate Point-of-Sale computer system and complete cash transactions accurately
- Valid driver's license required
- Health insurance
- Dental insurance
- Vision insurance
- Vacation and holiday pay
- Paid sick time
- 401K program including company match (benefits vary for PT employees)
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