Mortgage Loan Specialist

1 week ago

Flagstaff, Arizona, United States NOVA Home Loans Full time
About the Role

We are seeking a highly skilled and experienced Loan Officer to join our team at NOVA Home Loans. As a Loan Officer, you will be responsible for originating and processing mortgage loans, providing exceptional customer service, and ensuring compliance with all applicable regulations and procedures.

Key Responsibilities
  • Originate and Process Mortgage Loans
    • Deliver superb customer service, including competently coordinating and directing all aspects of the loan process, keeping the customer well informed of same, and providing information and required documentation to customers in a timely manner.
    • Act as quality control and compliance supervisor for own loan officer team to ensure conformity with all applicable regulations and procedures.
    • Direct all advertising, public relations, and marketing for team to increase client base. This may include coordination and/or creation of print and other advertisements, product awareness campaigns, and the like.
    • Conduct extensive research on subjects related to loan industry including, but not limited to: applicable regulations related to Nova products; market strategies; potential new audiences for products; and industry standards and developments.
    • Direct and supervise team of staff members that may include loan officer assistants, clerical employees, and office assistants to include performance appraisals, promotions, terminations, etc.
    • Exercise sound professional judgment in all matters related to Nova including knowledge of products, statutory and other requirements, identifying client needs.
    • Direct, manage, and coordinate all aspects of each individual loan that is originated from application to closing, including all communications with the customer and the supervision of loan personnel.
    • Collecting and analyzing information regarding customer's income, assets, investments or debts; determining which financial product best meet the customer's needs and financial circumstances; advising the customer regarding the advantages and disadvantages of various financial products and credit options; and marketing, servicing or promoting financial products offered by Nova.
    • Generate bona fide business leads and develop referral networks in order to locate prospective customers.
    • Counsel and pre-qualify potential customers, including the obtaining of complete and accurate loan application information, analyzing such information, and advising customers regarding all aspects of the loan process, feasibility of granting loan and alternative financial products available.
    • Collect and confirm the accuracy of all necessary supporting loan documentation, including credit histories, financial statements along with the appropriate fee and lock-in information, and ensure all loans conform to all applicable terms and guidelines.
    • Obtain pricing, secure and lock precise loan terms, and effectively communicate loan details and terms with clients; review HUD-1 for accuracy prior to closing.
    • Responsible for researching products and underwriting guidelines; stay informed of market trends and developments; stay abreast of new types of loans and other financial services and products.
    • Responsible for understanding and complying with all laws, rules and regulations pertaining to all types of mortgage loans.
    • Direct and actively participate in the interview, hire, and training of new employees with the assistance of Nova Human Resources and other functions.
    • Provide regular input and recommendations as to hiring, firing, advancement, discipline, promotion, or any other change of status of team members.
    • Performance of office or non-manual work directly related to the management or general business operation of Nova and Nova's customers.
    • Other duties as assigned.
  • Requirements
    • Knowledge of, and strict compliance with, all applicable federal, state, and local laws, rules, and regulations regarding all types of mortgage loans.
    • Able to maintain high level of confidentiality regarding private, trade secret, and/or proprietary information.
    • Knowledge and understanding of computer software programs such as Microsoft Word, Excel, and Outlook as well as mortgage tracking software.
    • Effective oral and written communication skills; excellent responsiveness to customers and Nova personnel.
    • Must be able to read, write, and speak in English.
    Benefits

We offer a comprehensive benefits package to our full-time employees, including:

  • Employee Discount
  • Paid Time off
  • Health/Dental/Vision/Life/Disability Insurance
  • 401(k) with an employer match
  • Health Savings Account with employer contribution
  • Employee Assistance Program

NOVA Home Loans is an equal opportunity employer and complies with the Americans with Disability Act regulations as applicable.

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