Technical Support Specialist

5 days ago


Detroit, Michigan, United States IT Concepts Full time
About the Job
IT Concepts is seeking a skilled Technical Support Specialist to join our team in Detroit, MI. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our government customers across the United States.

About the Role
We are looking for a highly motivated and experienced Technical Support Specialist who can work independently and as part of a team to provide technical support to our customers. The ideal candidate will have a strong background in system administration, network troubleshooting, and customer service.

Responsibilities:
  • Provide technical support to our government customers via phone, email, and in-person visits.
  • Troubleshoot complex technical issues and resolve problems in a timely manner.
  • Collaborate with other teams to ensure seamless delivery of technical support services.
  • Stay up-to-date with the latest technology trends and advancements in the field of system administration.
  • Document and track technical support requests and incidents using our ticketing system.

Requirements:
  • Bachelor's degree in Computer Science, Electronics Engineering, or a related field.
  • At least 2 years of experience in system administration and technical support.
  • Knowledge of Microsoft Office applications and basic understanding of system administration in a Windows environment.
  • Ability to lift equipment up to 50 pounds and navigate through facility spaces to access and repair equipment.
  • US Citizen or Green Card holder.
  • Public Trust Suitability clearance required.

Benefits:
We offer a competitive salary of $65,000 - $80,000 per year, depending on experience. Other benefits include paid time off, healthcare benefits, supplemental benefits, 401k matching, and education reimbursement opportunities. We also prioritize professional development and encourage employees to pursue certifications and degrees.

About IT Concepts
IT Concepts is a leading provider of technical support services to the federal government. Our mission is to deliver innovative and efficient solutions that meet the evolving needs of our customers. We value teamwork, innovation, and continuous learning, and we're committed to creating a positive and inclusive work environment.

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