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Executive Hotel Operations Manager

2 months ago

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Job Description

**Job Summary:**

We are seeking a highly skilled and experienced Executive Hotel Operations Manager to join our team at Gecko Hospitality. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities:

  • Operations Management: Oversee the smooth running of hotel operations, coordinating with various departments to ensure seamless service delivery.
  • Staff Management: Lead, mentor, and manage a diverse team of hospitality professionals, fostering a collaborative and motivated work environment.
  • Guest Satisfaction: Ensure exceptional guest experiences by addressing concerns promptly and enhancing overall service quality.
  • Strategic Planning: Assist the General Manager in developing and implementing strategic initiatives to drive business growth and improve operational efficiency.
  • Financial Oversight: Monitor financial performance, control costs, and optimize revenue streams to meet financial targets.
  • Problem-Solving: Proactively identify and resolve operational issues, ensuring minimal disruption to guest services.
  • Quality Control: Maintain high standards of cleanliness, safety, and service in accordance with hotel policies and industry regulations.
  • Vendor Management: Liaise with vendors and suppliers to ensure timely delivery of quality products and services.
  • Compliance: Ensure compliance with all local, state, and federal regulations related to hotel operations.

Requirements:

  • Educational Background: Bachelor's degree in Hospitality Management or a related field.
  • Industry Experience: Minimum of 5 years of experience in hotel operations, with at least 2 years in a managerial role.
  • Leadership Skills: Proven ability to lead and inspire a team, with excellent interpersonal and communication abilities.
  • Problem-Solving Abilities: Strong analytical and critical thinking skills to address challenges and implement effective solutions.
  • Financial Acumen: Solid understanding of financial management, including budgeting, forecasting, and financial reporting.
  • Fast-Paced Environment: Ability to thrive in a fast-paced, dynamic work environment while maintaining attention to detail.
  • Service Excellence: Dedication to providing outstanding guest service and enhancing the overall guest experience.