Claims Resolution Specialist
6 days ago
Randstad is partnering with a leading property & casualty insurance company to recruit an Associate Adjuster for their Auto team in Syracuse, NY. This temporary to hire position offers the chance to join a renowned industry leader with over 160 years of history and tradition.
Company Overview
The organization is recognized as one of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance). It provides a collaborative environment that fosters development and growth, making it an attractive workplace for professionals seeking advancement opportunities.
Job Summary
This role involves providing critical services to the business and its customers by playing a vital part in Hanover's success. As a member of the Auto Claims team, you will work in a dynamic and fast-paced environment, responsible for meeting and exceeding goals and metrics that drive the claims organization's success.
Duties and Responsibilities
- You will be responsible for performing claim processing and payment functions on non-complex claims for one or more lines of business in multiple states. This includes reviewing electronic claim files for completeness and following procedures for gathering missing information.
- Within specific guidelines, you will be responsible for outbound calls with a level of satisfaction that meets or exceeds the customers' expectations. This is accomplished by responding in a polite, professional manner, matching their needs with Hanover's services.
- You will develop recognition of coverages, claim processing requirements, and related data processing systems. Claims handled by this individual would not involve determining liability, questionable damages, investigation, personal injury, or coverage issues.
- You will utilize established guidelines to obtain appraisals and other needed information from insured, advises insured as to proper course of action. Records additional information/data into the company's network updating the electronic claim file.
- You will apply basic communication skills to interpret caller's inquiries and offers options. Sets up predetermined reserves on level 1 claim which includes managing outbound calls to insured to confirm next steps. Collects and files
Requirements
- Candidates should have at least 1 year of experience.
- They must possess excellent customer service skills, organizational abilities, and proficiency in MS Office.
Compensation and Benefits
The estimated salary for this position is $45,000 - $55,000 per year, depending on qualifications and location. Randstad offers a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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