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Healthcare Service Representative

2 months ago

Owings Mills, Maryland, United States RadNet Full time
Job Summary

RadNet is seeking a highly skilled and compassionate Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional patient care and ensuring a positive experience for our patients and their families.

Key Responsibilities
  • Communication and Customer Service
    • Provide clear and concise verbal and written communication to patients and their families.
    • Respond to customer feedback and concerns in a timely and professional manner.
  • Scheduling and Coordination
    • Manage virtual waiting rooms and address customer concerns in a timely manner.
    • Initiate outgoing calls to patients and families to provide updates and information.
  • Administrative Tasks
    • Enter accurate information into our electronic medical records system.
    • Update patient accounts and maintain accurate records.
  • Problem-Solving and Critical Thinking
    • Use sound judgment and critical thinking to resolve customer complaints and concerns.
    • Identify and escalate complex issues to management as needed.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Two (2) plus years of contact center experience, including CT & MR scheduling.
  • Skills and Abilities
    • Excellent verbal and written communication skills.
    • Ability to type fluently while speaking with callers.
    • Intermediate knowledge of Microsoft Office Suites.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.