Customer Service Representative

4 weeks ago


Owings Mills, Maryland, United States State Farm Insurance Full time

Job Summary

As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to assist customers with inquiries, complaints, and policy changes in a timely and professional manner.

Key Responsibilities

  • Assist customers with policy applications, renewals, and cancellations.
  • Provide accurate and timely information regarding insurance products and services.
  • Process billing and payment inquiries.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Follow company policies and procedures to ensure compliance with insurance regulations.


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