Medical Equipment Customer Service Specialist

2 months ago


Colorado Springs, Colorado, United States Rotech Healthcare Full time
About Rotech Healthcare

Rotech Healthcare Inc. is a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to empower patients to manage their health and treatment at home, leading a more comfortable and productive life.

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. In this position, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies.

Key Responsibilities
  • Assist with updating respiratory grids and clearing previous day's routes
  • Communicate with patients, clients, and referral sources to ensure timely processing of questions and concerns
  • Complete SOPs/CMNs and document on tracking logs
  • Comply with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries
  • Maintain referral logs and monitor office supplies
  • Prepare deposits for locations on a weekly basis and prepare invoices for next day routes
  • Process paperwork, confirm tickets, input new patient set-ups, and assemble charts
  • Provide service for all retail/walk-in equipment requests and technical assistance to customers
  • Verify Medicare, Medicaid, and private insurance coverage information and work with outside agencies to resolve customer issues
Qualifications
  • High school diploma or GED equivalent, required
  • Experience with medical equipment, medical billing practices, and administrative record management, preferred
  • One year of related work experience, preferred
Benefits
  • 401k
  • Medical, Dental, and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Employee Discount Program
  • Employee Recognition Program
  • Bonus and Incentive Opportunities


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