Retail Customer Experience Specialist

1 day ago


Dallas, Texas, United States Hemline Full time
Job Description

Hemline is seeking a highly skilled Retail Customer Experience Specialist to join our team. As a key member of our retail department, you will play a vital role in enhancing the customer experience through expert product knowledge, maintaining store presentation, and cultivating customer loyalty.

This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and are looking to work in a dynamic retail environment.

About Hemline

Hemline is a local boutique with over 30 locations that offers a personalized, unique shopping experience by curating on-trend women's clothing, shoes, and accessories.

We are committed to providing high-quality merchandise and creating long-lasting customer relationships rooted in our trusted name and reputation.

Key Responsibilities
  • Demonstrate initiative and a sense of urgency in preparing the selling floor for opening each day.
  • Provide exceptional customer service, offering personalized assistance, product knowledge, and resolving inquiries to ensure an unparalleled shopping experience.
  • Maintain visual merchandising standards by changing apparel on mannequins in accordance with established merchandising and visual guidelines.
  • Educate and inform fellow associates about merchandise standards, contributing to a knowledgeable and high-performing team.
  • Cultivate enduring relationships with customers, fostering loyalty and repeat business.
Requirements
  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Proficiency in Shopify, enabling efficient navigation and use of the platform.
Salary and Benefits

The estimated salary for this position is $35,000-$45,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and opportunities for professional growth and development.



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