Indoor Adventure Park Operations Manager

1 week ago

East Brunswick, New Jersey, United States Rock N Air Full time

Job Title: Indoor Adventure Park Operations Manager

About the Role:

We are seeking a highly motivated and experienced Operations Manager to join our team at Rock N Air, a brand new 70,000 square foot indoor Family Entertainment Center. As an Operations Manager, you will be responsible for the day-to-day operations and performance of the team members to provide the highest level of customer service for our guests.

Key Responsibilities:

  • Supervise the day-to-day operations and performance of the team members to provide the highest level of customer service for our guests.
  • Ensure inspections are performed and quality standards are met on all of the attractions.
  • Ensure team members are trained to perform their job functions. Effectively delegate and guide team members in completion of tasks and utilize coaching feedback and appraisal skills.
  • Decrease employee turnover by ensuring team member satisfaction and opportunities for growth and development.
  • Manage inventory control and ordering.
  • Check incoming deliveries meet quality standards.
  • Prepare, manage, and revise weekly schedules to ensure appropriate staffing levels are adequate and goals achieved.
  • Comply with all established company policies and procedures while upholding the security and confidentiality of documents and data.
  • Resolve customer issues and maintain positive guest relations.
  • Anticipate potential problems and avoid preventable crises.

Requirements:

  • At least 2+ years of management leadership experience.
  • High school or equivalent (College preferred).
  • The ability to work extended shifts with the ability to stand or walk for extended periods of time and work in noisy, fast-paced environments with distracting conditions.
  • The ability to lift and/or carry up to 50 lbs. as needed.
  • The ability to understand and apply management principles concerning budgeting, personnel costs, and expenses.
  • Understand and utilize all required applications and current technology as relates to all operations.
  • Must be able to work nights, weekends, and holidays as required.
  • Understand and ensure adherence to Local, State, and Federal regulations as applicable to operations.
  • The ability to operate equipment safely and properly, including a scissor lift.
  • The ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail and quality of work performed.
  • Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
  • Ability to perform basic computer functions.
  • Ability to engage and lead team members to achieve goals.
  • Ability to lead by example.

Benefits:

  • Health Insurance.
  • Paid time off.
  • Employee discount.

About Rock N Air:

Rock N Air is a brand new, 70,000 square foot indoor Family Entertainment Center packed with excitement and fun-filled energy for all age groups from 2 to adult. The fun never stops with adrenaline-pumping activities such as a thrilling Zipline, challenging Ropes Course, 2-Story Laser Tag Arena, Virtual Reality and Augmented Reality games, Ninja Course, Climbing Walls & Elements, 3-Level Playground with Ballistic Arena, Warped Walls, Battle Beam, Trapeze, Fidget Ladder, High Jump Air Bag, Trampolines, and an expansive Toddler Zone filled with activities to intrigue young minds such as Interactive Sandbox and Ball Wall, Motion Floor, private age-appropriate Trampolines, Indoor Playground with Ball Fountain, and so much more.

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