Customer Service Lead

2 months ago


Ogdensburg, New York, United States Burlington Full time
Customer Service Lead Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. As a key member of our retail team, you will be responsible for delivering exceptional customer service, leading by example, and inspiring your colleagues to provide a consistently great experience to all our customers.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy to drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a customer-first focus and deliver a consistently great experience to all our customers with a high level of professionalism.
  • Coordinate meal and break periods and monitor schedule adherence.
  • Ensure a neat and orderly front-end area, troubleshooting issues with registers and transactions.

Requirements:

  • Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

What We Offer:

  • A competitive wage of $17 per hour.
  • Flexible hours and an associate discount.
  • Part-time associates may be eligible for Burlington's benefits package, including medical coverage and a 401(k) plan.
  • Up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

We are a rapidly growing brand that provides a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together, making a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.


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