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Social Services Case Coordinator

2 months ago

Nashville, Tennessee, United States Rogers Behavioral Health Full time

The Social Services Case Coordinator is responsible for the development, coordination, and delivery of comprehensive case management services to patients and their families. This role encompasses a variety of duties aimed at ensuring effective support and intervention.

Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM

Key Responsibilities:

Deliver social services to patients and their families/significant others:

  • Conduct pre-admission consultations with community organizations, families, or patients.
  • Execute the social services component of the Multi-Disciplinary Assessment Tool within 24 hours of patient admission.
  • Secure necessary consents for information release in compliance with hospital policies.
  • Provide therapeutic services to individuals, groups, and families in accordance with program standards.
  • Facilitate educational sessions for patients, families, and significant others.
  • Implement goals, objectives, and interventions as outlined in the Master Treatment Plan within the therapeutic framework of the patient's program.
  • Utilize expertise to gather and analyze information regarding the patient's condition, ensuring age-appropriate interventions are provided.
  • Maintain follow-up communication with patients as dictated by program guidelines.
  • Work autonomously with minimal oversight.
Ensure timely completion of assignments and documentation.
  • Draft clear, concise, and achievable treatment goals in the treatment plan and weekly reviews for each issue addressed by Social Services.
  • Maintain ongoing treatment documentation in line with program requirements.
  • Document the patient's treatment status in the medical record, including progress notes.
  • Prepare discharge summaries that detail the patient's progress, presenting issues, current status, and recommendations for post-discharge care.
  • Collaborate with the case social worker on discharge planning.
  • Prepare necessary written reports as assigned.
  • Report and document any suspected cases of abuse or neglect in accordance with legal and hospital protocols.
Communicate with professionalism and accuracy.
  • Collaborate with other departments and agencies as needed, adhering to Social Services policies.
  • Address challenging issues promptly with patients, families, and colleagues, keeping the Social Services manager informed.
  • Seek supervision for problem resolution when necessary and actively participate in departmental meetings.
Exhibit professionalism.
  • Comply with the hospital's dress code and established standards of practice.
  • Adhere to all personnel and Social Services department policies and procedures.
  • Engage in mandatory training sessions and performance improvement initiatives as requested.
  • Report safety hazards to Environmental Services and the Social Services manager promptly.
  • Follow the hospital's safety and employee health programs.
Additional Qualifications:

Education and Training:
  • A Master's Degree in Social Work (MSW) or a related mental health field is required.
  • A minimum of three years of experience in a similar role within a healthcare or related environment.
  • Comprehensive knowledge of community resources, human behavior dynamics, and intervention techniques.
  • Commitment to ongoing education in relevant areas.
  • Current CPR certification from the American Heart Association or American Red Cross is required upon hire, with annual re-certification.
  • Formal training in managing aggressive patients is required within the first 60 days of employment, with annual re-certification.
  • Experience working in a clinical setting with children facing mental health challenges is required for specific programs.
The organization also encompasses the Rogers Behavioral Health Foundation, which supports patient care, programs, and research initiatives.

Rogers Behavioral Health is an equal opportunity employer, committed to diversity and inclusion in the workplace.