Surgery Scheduling Coordinator

3 weeks ago


Westlake Village, California, United States RadNet Full time
Job Description

At RadNet, we are committed to delivering quality, value, and access in the 21st century. As a Surgery Scheduling Coordinator, you will be joining a dedicated team of professionals who align all stakeholders - patients, providers, payors, and regulators - to achieve the best clinical outcomes.

Key Responsibilities:

  • Coordinate follow-up for additional prostate imaging/procedures
  • Answer incoming phone calls from patients and referring MDs to schedule Tulsa procedures, including all pre-operative procedures
  • Obtain screening information and medical history of patients scheduled for Tulsa procedures
  • Obtain proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation
  • Contact referring MD to obtain referral/authorization prior to appointment date
  • Notify appropriate team member on patient's arrival for Tulsa procedures
  • Inform technologist and radiologist of special circumstances or accommodations needed for Tulsa procedures
  • Provide patient Tulsa procedure appointment time, orientation, prep, and after-care instructions
  • Collect and log all payments and fees associated with the Tulsa procedures
  • Assist radiologist with providing patients with appropriate orientation for Tulsa procedure preparatory and safety protocols
  • Respond to patient questions and concerns, and refer to supervisor when necessary, in an expedient manner
  • Communicate delays in appointments in a timely fashion and offer rescheduling in circumstances where delays could be significant
  • Coordinate with the Tulsa technologist and performing radiologist, urologist, and anesthesiologist for timely and effective care of patients
  • Contact patient next day after Tulsa procedure to follow up
  • Obtain proper authorization and identification prior to release of confidential medical records and/or pathology results
  • Use clerical skills, such as filing, organizing, and processing incoming mail
  • Ensure outside images and reports are obtained for radiologist review
  • Demonstrate competency regarding the need to safeguard patient property and Patient Health Information
  • Safeguard any on-site medications in accordance with Company policies, procedures, and any legal requirements
  • Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals
  • Be responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers
  • Demonstrate respect for patient boundaries and cultural sensitivities during all interactions
  • Demonstrate ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting
  • Demonstrate ability to establish, nurture, and maintain cooperative working relationships

Requirements:

  • High school diploma or general education degree (GED)
  • 3-5 years of related Medical Imaging experience
  • Excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills
  • Detail-oriented and organized, with clerical skills and the ability to interact effectively with doctors, referring doctors, and staff, patients, vendors, peers, and management


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