Barista - Community Coffee Specialist

2 days ago


Houston, Texas, United States Black Rock Coffee Bar Full time

About Us

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At Black Rock Coffee Bar, we strive for excellence in everything we do. Our goal is to build strong relationships with our customers and create a welcoming environment where everyone feels valued.

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Salary

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We offer a competitive salary of $17 per hour + up to $7 per hour in tips, making the estimated total annual compensation around $36,000 - $43,000 based on full-time work.

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Job Description

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As a Barista - Community Coffee Specialist at Black Rock Coffee Bar, your primary focus will be delivering exceptional customer service, crafting high-quality beverages, and fostering positive coworker relationships.

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Your Responsibilities Will Include:

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  • Welcoming customers and team members, ensuring a positive and engaging environment.\
  • Preparing and serving coffee and coffee-less beverages using retail equipment.\
  • Maintaining clean and organized work and customer areas, following health and safety guidelines.\
  • Promoting new coffee offerings and seasonal specials to enhance brand awareness and sales.\
  • Handling accurate cash and credit transactions.\
  • Supporting training initiatives and mentoring new team members.\
  • Managing daily, weekly, and monthly tasks assigned by the leadership team.\
  • Handling customer complaints and resolving issues professionally and promptly.\
  • Assisting in inventory management and restocking supplies as needed.\
  • Conducting line busting during peak periods to expedite customer orders.\
  • Working independently during shifts with self-directed initiative and minimal supervision.\
  • Following Black Rock Coffee Bar's policies and procedures diligently.\
  • Performing other duties as assigned.\
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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • Strong communication and interpersonal skills for effective customer and team interactions.\
  • Ability to thrive in a fast-paced environment, handling multiple tasks with attention to detail.\
  • Excellent customer service skills with a friendly, outgoing personality.\
  • Flexibility to work weekends, holidays, and varying shifts.\
  • Self-motivated and capable of independent work during down times.\
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Benefits

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We offer a range of benefits to support your well-being and career growth, including:

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  • Paid time off (full-time team members can expect to accrue 40-56 hours per year).\
  • 401(K) Plan options for eligible team members.\
  • Health insurance (medical, vision, dental) for eligible team members.\
  • Pet insurance and discount options for eligible team members.\
  • LTD, Life, and AD&D coverage for eligible team members.\
  • Holiday pay.\
  • Team member Assistance Program (EAP).\
  • Professional development opportunities.\
  • Free drinks for team members.\
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Additional Information

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Black Rock Coffee Bar values diversity and is an equal employment opportunity employer. We welcome all qualified applicants and provide a supportive work environment.

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All team members undergo a 90-day introductory period upon hire or promotion, during which performance, adherence to policies, and teamwork are closely evaluated.



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