Barista - Community Coffee Specialist
2 days ago
About Us
\At Black Rock Coffee Bar, we strive for excellence in everything we do. Our goal is to build strong relationships with our customers and create a welcoming environment where everyone feels valued.
\Salary
\We offer a competitive salary of $17 per hour + up to $7 per hour in tips, making the estimated total annual compensation around $36,000 - $43,000 based on full-time work.
\Job Description
\As a Barista - Community Coffee Specialist at Black Rock Coffee Bar, your primary focus will be delivering exceptional customer service, crafting high-quality beverages, and fostering positive coworker relationships.
\Your Responsibilities Will Include:
\- \
- Welcoming customers and team members, ensuring a positive and engaging environment.\
- Preparing and serving coffee and coffee-less beverages using retail equipment.\
- Maintaining clean and organized work and customer areas, following health and safety guidelines.\
- Promoting new coffee offerings and seasonal specials to enhance brand awareness and sales.\
- Handling accurate cash and credit transactions.\
- Supporting training initiatives and mentoring new team members.\
- Managing daily, weekly, and monthly tasks assigned by the leadership team.\
- Handling customer complaints and resolving issues professionally and promptly.\
- Assisting in inventory management and restocking supplies as needed.\
- Conducting line busting during peak periods to expedite customer orders.\
- Working independently during shifts with self-directed initiative and minimal supervision.\
- Following Black Rock Coffee Bar's policies and procedures diligently.\
- Performing other duties as assigned.\
- \
Required Skills and Qualifications
\To succeed in this role, you will need:
\- \
- Strong communication and interpersonal skills for effective customer and team interactions.\
- Ability to thrive in a fast-paced environment, handling multiple tasks with attention to detail.\
- Excellent customer service skills with a friendly, outgoing personality.\
- Flexibility to work weekends, holidays, and varying shifts.\
- Self-motivated and capable of independent work during down times.\
- \
Benefits
\We offer a range of benefits to support your well-being and career growth, including:
\- \
- Paid time off (full-time team members can expect to accrue 40-56 hours per year).\
- 401(K) Plan options for eligible team members.\
- Health insurance (medical, vision, dental) for eligible team members.\
- Pet insurance and discount options for eligible team members.\
- LTD, Life, and AD&D coverage for eligible team members.\
- Holiday pay.\
- Team member Assistance Program (EAP).\
- Professional development opportunities.\
- Free drinks for team members.\
- \
Additional Information
\Black Rock Coffee Bar values diversity and is an equal employment opportunity employer. We welcome all qualified applicants and provide a supportive work environment.
\All team members undergo a 90-day introductory period upon hire or promotion, during which performance, adherence to policies, and teamwork are closely evaluated.
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