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Guest Services Representative

2 months ago

Houston Texas, United States TownePlace Houston Full time
Guest Services Representatives

Guest Services Representatives play a crucial role in delivering outstanding hospitality to guests throughout their visit. They are tasked with managing guest accounts and ensuring a seamless experience. The ideal candidate should exhibit a friendly demeanor, possess strong attention to detail, and demonstrate the ability to multitask effectively. Excellent communication skills and the capacity to thrive in fast-paced environments are essential.

Key Responsibilities:
  • Welcome guests and colleagues warmly
  • Uphold a professional appearance at all times
  • Adhere to hotel policies and protocols
  • Assist guests with their inquiries and requests
  • Facilitate check-in and check-out processes
  • Maintain up-to-date knowledge of hotel services and local attractions
Company Overview:

TownePlace Houston is dedicated to providing exceptional service and creating memorable experiences for our guests. Our team is passionate about hospitality and committed to excellence. Join us for a rewarding career in the hospitality sector.

Benefits:
  • Comprehensive Medical, Dental, and Vision Plans
  • Short-Term and Long-Term Disability Coverage
  • Life Insurance and Accidental Death & Dismemberment Insurance
  • Generous Paid Time Off
  • Employee Support Programs
  • 401k Retirement Savings Plan