Customer Service Specialist

3 weeks ago


Easton, Pennsylvania, United States Joshua Tree Experts Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Joshua Tree Experts. In this role, you will be responsible for interacting with clients via phone and email to provide support and information on services.

Key Responsibilities:
  • Communicate effectively with clients to address inquiries and resolve complaints
  • Maintain client accounts and records of interactions
  • Collect and enter services for new and existing clients
  • Field client questions and complaints
  • Process payments over the phone
  • Follow closing procedures for approved services
  • Provide updates to technicians and supervisors as needed
  • Qualify and enter service calls
  • Prepare and mail invoices for completed services
Requirements:
  • Bachelor's degree or equivalent in a related field (e.g., customer service, business administration)
  • Minimum 1 year experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to multitask and prioritize tasks
  • Proficient computer skills with ability to learn new software
Estimated Salary:$45,000 - $60,000 per year

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