Service Advisor Specialist

3 weeks ago


Easton, Pennsylvania, United States Madison Honda Full time

Job Overview:

Madison Honda is seeking a skilled Service Advisor Specialist to join our service team. As a specialist, you will be responsible for meeting and greeting service customers, inspecting vehicles, and promoting services to ensure customer satisfaction.

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Key Responsibilities:

  1. Meet and greet service customers, providing a positive experience.
  2. Review service history and inspect vehicles to identify customer needs.
  3. Promote services, parts, and accessories by understanding product requirements.
  4. Estimate costs and times for services, obtaining customer authorization.
  5. Monitor service progress, communicating with customers about changes.
  6. Administer warranty repairs according to manufacturer guidelines.
  7. Confirm appointments and conduct post-repair follow-ups.
  8. Inspect vehicles before delivery, ensuring quality workmanship.
  9. Maintain compliance with state and federal regulations.
  10. Demonstrate company values in all interactions.

Requirements:

  • Two or more years of experience as a service advisor.
  • High school diploma or equivalent.
  • Valid driver's license and good driving record.
  • Excellent customer service skills and a high-energy personality.
  • Ability to work effectively in a process-driven environment.
  • Outstanding communication skills.

Benefits:

  • Competitive salary ($60,000 - $80,000 per year).
  • Paid time off and medical benefits.
  • Employee vehicle purchase program.

About Us:

Madison Honda is committed to delivering exceptional customer experiences and maintaining a strong reputation in the community. We strive to provide a supportive work environment and opportunities for growth and development.

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