Customer Service Representative

4 weeks ago


Frederick, Maryland, United States FREDERICK COIN EXCHANGE Full time
Job Description

FREDERICK COIN EXCHANGE is a dynamic and rewarding place to work. Our team provides excellent service to customers, helping them with bullion, coin, and jewelry transactions. We appreciate our dedicated employees through perks, education, team events, and regular performance reviews.

As a member of our team, you will receive pay commensurate with performance/experience, professional opportunities to advance, community-focused and progressive leadership, recognition for your hard work and eagerness to learn more, ample paid time off, medical/dental insurance benefits, and a relaxed yet professional environment where you can be yourself.

This is a local, on-site employment opportunity and is not a telework opportunity. Please apply and follow up online. Walk-in applicants will not be accepted.

Key Responsibilities:

  • Provide exceptional customer service when buying/selling precious metal products and jewelry
  • Perform accurate arithmetic operations (addition, subtraction, multiplication, division)
  • Adhere to all local, state, and federal laws pertaining to the buying and selling of precious metals and jewelry

Requirements:

  • Eagerness to learn about precious metals, jewelry, and numismatic items
  • Ability to give maximum effort when completing work tasks
  • Comfortable sitting/standing for the entire (8-9 hour) work day
  • Ability and visual acuity to perceive small details and marks on coins and jewelry
  • Comfortable interacting with the public in a professional capacity
  • Ability to work 40 hours per week, possibly including Saturday shifts
  • Comfortable using Windows, internet browsers, and basic Google suite applications
  • English proficient; strong verbal and written skills
  • Ability to lift at least 50 lbs
  • Ability to pass a background check
  • Reliable transportation


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