Seasonal Service Team Member
5 hours ago
We are seeking a highly motivated and customer-focused Seasonal Service Team Member to join our team at Michaels Stores, Inc. As a key member of our store operations team, you will be responsible for delivering exceptional customer service, maintaining a well-merchandised store, and ensuring a seamless shopping experience for our customers.
Key Responsibilities- Provide fast and friendly customer service, helping customers find products and solutions
- Ensure all customers receive a fast and friendly checkout experience, executing cash handling to standards
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck unloading, stocking, and planogram (POGs) processes
- Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations
- Cross-trained in Custom Framing selling and production
- Retail and/or customer service experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. If you need help performing the essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
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