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Customer Service Representative

2 months ago

Irvine, California, United States Solugenix Corporation Full time
Job Description

Job Title: Receptionist

Job Summary:

Solugenix Corporation is seeking a highly skilled and organized Receptionist to join our team. As a Receptionist, you will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support.

Key Responsibilities:

  • Greet and direct visitors to the office, ensuring a warm and welcoming experience.
  • Operate a multi-line telephone system, answering incoming calls and directing callers to the appropriate personnel.
  • Retrieve messages from voice mail and forward them to the relevant personnel.
  • Answer incoming telephone calls, determine the purpose of the caller, and forward calls to the appropriate personnel or department.
  • Take and deliver messages or transfer calls to voice mail when the relevant personnel are unavailable.
  • Answer questions about the organization and provide callers with information, such as addresses and directions.
  • Monitor visitor access and issue passes when required.
  • Update appointment calendars, prepare travel vouchers, and take payments for services and products.
  • Receive, sort, and route mail, and maintain and route publications.
  • Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
  • Create and print fax cover sheets, memos, correspondence, reports, and other documents as needed.
  • Order, receive, and maintain office supplies.
  • Perform other clerical duties as needed, such as filing, photocopying, and collating.

Requirements:

  • High School diploma or equivalent.
  • 1-2 years of related experience.
  • Knowledge of Microsoft Office applications.
  • Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees.
  • Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Working Conditions:

The employee will regularly sit and talk and hear. The employee will occasionally walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

Language: English