CNC Service Technician
2 weeks ago
At AXYZ Automation Inc, we are on a mission to be the premier provider of customized cutting solutions, and each machine we sell signifies the beginning of a lasting partnership with our clients.
AXYZ Automation Inc is a renowned global producer of CNC router machines and cutting systems. With a vast array of over 350,000 standard machine configurations and decades of expertise, we excel in aligning our machinery with the distinct requirements and financial plans of our customers. Our state-of-the-art manufacturing facilities located in various regions ensure that our Computer Numeric Control (CNC) machines are delivered and supported through a worldwide network of sales and service offices.
We recognize that every role is vital to our success. As a member of our organization, you will be an integral part of AXYZ Automation Inc's future. Your contributions will be essential to our ongoing development.
Position Summary:
We are seeking a driven, resourceful, and enthusiastic CNC Service Technician to join our Service Team. This role involves providing on-site service and support to our established customer base. By delivering prompt and high-quality repairs, including warranty services, maintenance, and product installations, you will play a key role in ensuring our customers receive reliable service and exceptional support.
Key Responsibilities:
- Deliver professional service and installation of CNC Router Machines.
- Provide training to customers on the operation of CNC Router Machines.
- Address and resolve product and service-related issues.
- Offer customer support via telephone and online channels.
- Conduct on-site service visits.
- Assist and guide customers effectively.
- Collaborate with engineers on product enhancements and system upgrades.
- Perform additional duties as required.
Required Qualifications:
- Degree or diploma in Electrical/Electronic Controls or a related field.
- Experience with CNC machinery.
- Familiarity with CAD-based design software and computer programming.
- Possession of a valid license and passport, with the ability to travel as needed.
- Willingness to travel up to 50% of the time.
- Technical experience, preferably in troubleshooting electrical and mechanical systems.
- Proven track record in delivering exceptional customer service.
- Proficient in using a multimeter or similar voltage measuring device.
- Strong written and verbal communication skills.
- Able to perform under pressure and meet deadlines.
- Fluency in French and Spanish is a plus.
- Ability to make independent decisions and manage challenging situations calmly.
- Excellent organizational and time management skills with a keen attention to detail.
- Strong analytical and problem-solving abilities.
- Self-motivated with a positive attitude and a desire to learn and grow in a dynamic environment.
- Experience handling confidential information with discretion.
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