Senior Customer Success Architect
2 weeks ago
You will be an integral member of the Customer Outcomes team, dedicated to enhancing platform utilization and optimizing client results.
Key Responsibilities:
- Manage Relationships: Cultivate and maintain executive-level connections with C-suite executives including CIOs, CFOs, CHROs, and other key business leaders across 1-3 major enterprise clients.
- Strategic Planning: Comprehend client objectives and formulate tailored roadmaps to achieve their goals.
- Co-Delivery Models: Implement effective co-delivery strategies to ensure successful project execution.
- Partner Collaboration: Build and nurture relationships with ecosystem partners to enhance service delivery.
- Implementation Strategies: Design and execute strategies that facilitate a swift realization of value for clients.
- Governance Framework: Establish a governance model for delivery operations to ensure accountability and transparency.
- Value Proposition: Maintain strong account-level relationships to communicate clear value propositions to clients.
- Delivery Oversight: Engage in governance processes related to account delivery.
- Best Practices Advocacy: Promote and champion ServiceNow's best practices within client engagements.
- Expertise Contribution: Share insights on optimizing advisory services and co-delivery approaches.
- Customer Satisfaction: Strive to achieve high customer satisfaction metrics for the assigned accounts.
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Senior Customer Success Architect
1 month ago
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Lead Customer Success Architect
2 weeks ago
San Diego, California, United States ServiceNow Full timeJob OverviewJoin our esteemed Customer Outcomes team, dedicated to enhancing platform utilization and driving superior customer results. We achieve this through a comprehensive suite of services, executed by exceptional consultants, leveraging our network of partners, proven methodologies, and tools developed from extensive customer engagement...
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Senior Customer Success Architect.
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