Customer Service Ambassador

3 weeks ago


Reno, Nevada, United States Inkspirenize Full time
Job Title: Customer Service Representative

Location: Reno, NV

Job Type: Full-Time

Job Overview:

We are seeking a highly skilled Customer Service Representative to join our team at Inkspirenize. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through prompt and professional communication. Your primary goal will be to resolve customer inquiries and complaints efficiently, while maintaining a positive and empathetic tone.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
  • Resolve product or service issues by actively listening to customer concerns, identifying the root cause, and providing effective solutions.
  • Escalate complex issues to the appropriate departments for resolution, ensuring seamless communication with customers.
  • Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
  • Follow up with customers to ensure their concerns are resolved to their satisfaction, demonstrating a commitment to customer satisfaction.
  • Identify and assess customer needs to provide personalized solutions, driving customer loyalty and retention.
  • Meet individual and team productivity and quality targets, contributing to the overall success of the customer service team.
  • Proactively suggest solutions to improve customer service practices, fostering a culture of continuous improvement.


Qualifications:

  • High school diploma or equivalent.
  • Excellent communication skills (both written and verbal).
  • Ability to handle complaints professionally and maintain a positive attitude.
  • Proficiency in using customer service software (CRM tools) and MS Office Suite.
  • Strong organizational and multitasking abilities.
  • Problem-solving skills with a focus on customer satisfaction.
  • Ability to work independently as well as in a team environment.


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