Customer Service Ambassador
3 weeks ago
Location: Reno, NV
Job Type: Full-Time
Job Overview:
We are seeking a highly skilled Customer Service Representative to join our team at Inkspirenize. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through prompt and professional communication. Your primary goal will be to resolve customer inquiries and complaints efficiently, while maintaining a positive and empathetic tone.
Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
- Resolve product or service issues by actively listening to customer concerns, identifying the root cause, and providing effective solutions.
- Escalate complex issues to the appropriate departments for resolution, ensuring seamless communication with customers.
- Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
- Follow up with customers to ensure their concerns are resolved to their satisfaction, demonstrating a commitment to customer satisfaction.
- Identify and assess customer needs to provide personalized solutions, driving customer loyalty and retention.
- Meet individual and team productivity and quality targets, contributing to the overall success of the customer service team.
- Proactively suggest solutions to improve customer service practices, fostering a culture of continuous improvement.
Qualifications:
- High school diploma or equivalent.
- Excellent communication skills (both written and verbal).
- Ability to handle complaints professionally and maintain a positive attitude.
- Proficiency in using customer service software (CRM tools) and MS Office Suite.
- Strong organizational and multitasking abilities.
- Problem-solving skills with a focus on customer satisfaction.
- Ability to work independently as well as in a team environment.
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