Customer Service Ambassador
4 weeks ago
Lyon Living is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. This role will be responsible for building relationships with residents and businesses within the community, assisting with resident retention, and increasing service levels at the community.
Key Responsibilities:
- Operate and maintain the rooftop Beer Garden, adhering to established protocols.
- Assist with resident concerns and issues, providing exceptional customer service.
- Develop and maintain relationships with local businesses and vendor partners.
- Organize and implement resident functions, including events, activities, and fitness programs.
- Design and create promotional materials, such as flyers and e-blasts, to promote community events.
- Plan events within a monthly budget, ensuring a positive return on investment.
- Update the property website and community boards with upcoming events, maintaining a strong online presence.
- Provide feedback to the Director of Property Operations, Property Manager, and Marketing team on social events and community engagement initiatives.
Requirements:
- Ability to demonstrate a commitment to the Company Mission.
- Develop and maintain excellent working relationships with Employees and vendors.
- Must be outgoing and assertive, with great communication and organization skills.
- Experience in Adobe Creative Suite and/or Adobe Illustrator, WordPress, Microsoft Word, Excel, PowerPoint, Publisher, and Picture Manager.
Lyon Living is an Equal Opportunity Employer, and we welcome applications from diverse candidates. Pre-employment background checks and drug screenings are required. Lyon participates in the E-Verify program.
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