Lincoln/Ford Automotive Service Consultant
2 weeks ago
Position Overview:
The Lincoln/Ford Automotive Service Consultant at Napleton Auto Group is tasked with delivering exceptional customer service while advocating for automotive services to our clientele.
As part of a state-of-the-art facility, you will be positioned at a unique dealership within the region.
The ideal candidate should possess a minimum of 3 years of experience as a service consultant in a Lincoln/Ford dealership, emphasizing customer satisfaction and sales proficiency.
Compensation & Benefits:
The Automotive Service Consultant will be offered a competitive salary ranging from $50,000 to $100,000 annually, with weekly payments.
Moreover, the successful applicant will have opportunities for career growth within the Napleton Auto Group, alongside access to employee benefits such as medical, dental, and vision coverage, as well as paid time off.
Key Responsibilities:
- Welcome and assist clients in a courteous and professional manner
- Develop and nurture strong relationships with clients to foster loyalty
- Address clients' inquiries and concerns, providing suitable solutions
- Discuss and clarify services with clients, including cost estimates and timelines
- Coordinate service appointments and allocate tasks to technicians
- Follow up with clients to ensure satisfaction and resolve any issues
- Maintain accurate records of client interactions and services rendered
- Promote automotive services and products to customers
- Collaborate with the Parts Department to ensure timely parts availability for services
- Monitor inventory levels and order supplies as necessary
- Adhere to dealership policies, procedures, and safety regulations
- Stay updated with the latest advancements in automotive technology
Qualifications:
- High school diploma or equivalent; further education in automotive technology or a related field is preferred
- Prior experience as a service consultant in a dealership environment
- Strong customer service abilities with a focus on client satisfaction
- Familiarity with automotive services and products
- Effective communication skills to interact confidently with clients and team members
- Excellent organizational and time management capabilities
- Proficiency in computer systems and software, including the Microsoft Office suite
- Knowledge of dealership software systems, such as Dealertrack, is preferred
- Valid driver's license and a clean driving record are required
EEOC Statement:
Napleton Auto Group is an equal opportunity employer, committed to preventing discrimination and harassment of any kind.
We strive to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, sexual orientation, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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