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Customer Service Representative

2 months ago

Atlanta, Georgia, United States FirstService Residential Full time

Job Overview:

As a Front Desk Associate at FirstService Residential, you'll be responsible for providing exceptional customer service and ensuring a seamless experience for residents and guests. This role requires strong communication, problem-solving, and time management skills. You'll be the first point of contact for residents, handling inquiries, and resolving issues in a timely and professional manner.

Your Responsibilities:

  • Customer Service: Provide exceptional customer service to residents, guests, and service providers, responding to inquiries and resolving issues in a timely and professional manner.
  • Communication: Maintain effective communication with residents, guests, and internal teams, ensuring seamless coordination and resolution of issues.
  • Logistics: Manage the front desk operations, including checking guests in and out, handling packages, and maintaining accurate records.
  • Security: Monitor and operate electronic security control systems, ensuring the safety and security of residents and guests.
  • Emergency Response: Respond to emergency situations in a timely and efficient manner, following established protocols and procedures.
  • Administrative Tasks: Perform administrative tasks, such as maintaining daily logs, records, and forms, and completing required reports.
  • Team Collaboration: Collaborate with internal teams, including property management, maintenance, and customer service, to ensure seamless coordination and resolution of issues.

Requirements:

  • Education: High school diploma or equivalency preferred.
  • Experience: Two to three years of customer service or related experience preferred.
  • Skills: Excellent communication, problem-solving, and time management skills, with the ability to work independently and as part of a team.
  • Physical Requirements: Ability to lift 30-50 pounds, work in an upright standing or sitting position for long periods, and navigate the property as required.

What We Offer:

As a full-time associate at FirstService Residential, you'll be eligible for comprehensive benefits, including medical, dental, and vision plans, as well as a 401(k) with company match. You'll also have access to paid time off, holidays, and opportunities for professional growth and development.