Guest Service Ambassador

1 month ago

West Hills, United States Nothing Bundt Cakes Full time
Guest Service Representative

The Nothing Bundt Cakes Guest Service Representative is a vital member of our bakery team, responsible for creating a warm and welcoming environment for our guests. This role requires a strong commitment to guest satisfaction, as well as a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Provide genuine warmth and helpful enthusiasm to greet guests and determine their interests and needs.
  • Maintain strong product knowledge to educate guests on our cake offerings, including size and flavor profiles, pricing, and special promotions.
  • Suggest additional merchandise to complete a unique celebration, such as balloons, candles, and cards.
  • Process guest orders efficiently and accurately using our point-of-sale system, and invite guests to join our email club to benefit from special promotions.
  • Uphold a clean and organized bakery presentation, including routine sweeping and mopping of the floor, and dusting and cleaning of countertops and windows.
  • Replenish retail merchandise and cake display cases to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
  • Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others, builds positive and productive relationships with team members, and listens actively and communicates openly, clearly, and respectfully.
Knowledge, Skills, and Abilities:
  • Exhibits high energy and strong interpersonal skills, is friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized, and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic and can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Requirements:
  • Applicants must be 18 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Compensation: $15.00 per hour

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