Customer Service Advocate
1 month ago
The Customer Service Advocate is a vital role at Fairway Lawns, LLC where you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction.
About the Role- You will be handling customer inquiries via phone, email, and text in a timely and professional manner.
- Assist customers with product inquiries, order status updates, and other related issues.
- Maintain accurate records of customer interactions, including new sales data, to ensure seamless communication among teams.
- Respond promptly to customer calls, emails, and texts, providing clear and concise solutions to their queries.
- Make call-aheads for daily tech routes and manage Captivated texting duties.
- Input and update customer information, order details, and other relevant data into our system(s) accurately and efficiently.
- Collaborate with the Customer Service Team to improve processes and procedures.
- Maintain a positive and professional attitude towards customers and colleagues at all times.
- Meet or exceed performance metrics such as response time, accuracy, and customer satisfaction ratings.
- Strong communication skills, both verbal and written.
- Able to multitask and manage competing priorities.
- Familiarity with CRM systems and software applications.
- Excellent problem-solving skills.
At Fairway Lawns, LLC, we offer a competitive salary range of $45,000 - $60,000 annually, depending on experience, plus benefits and opportunities for growth and development.
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Customer Service Associate
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Customer Service Representative
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Heavy Equipment Service Coordinator
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Equipment Service Coordinator
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Used Machinery Sales and Service Specialist
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Lawn Care Client Support Specialist
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Desktop Support Specialist
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Retail Sales Associate
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Pharmacy Technician Opportunity
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Network Systems Administrator Role
7 days ago
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Healthcare Operations Manager
1 week ago
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IT Support Specialist Position
6 days ago
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Healthcare Support Specialist
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Ultrasound Imaging Specialist
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Sonography Professional
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