Customer Service Advocate

1 month ago


CarbonBlanc, Nouvelle-Aquitaine, United States Fairway Lawns, LLC Full time
Job Summary

The Customer Service Advocate is a vital role at Fairway Lawns, LLC where you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction.

About the Role
  • You will be handling customer inquiries via phone, email, and text in a timely and professional manner.
  • Assist customers with product inquiries, order status updates, and other related issues.
  • Maintain accurate records of customer interactions, including new sales data, to ensure seamless communication among teams.
Responsibilities
  1. Respond promptly to customer calls, emails, and texts, providing clear and concise solutions to their queries.
  2. Make call-aheads for daily tech routes and manage Captivated texting duties.
  3. Input and update customer information, order details, and other relevant data into our system(s) accurately and efficiently.
  4. Collaborate with the Customer Service Team to improve processes and procedures.
  5. Maintain a positive and professional attitude towards customers and colleagues at all times.
  6. Meet or exceed performance metrics such as response time, accuracy, and customer satisfaction ratings.
Requirements
  • Strong communication skills, both verbal and written.
  • Able to multitask and manage competing priorities.
  • Familiarity with CRM systems and software applications.
  • Excellent problem-solving skills.
Benefits

At Fairway Lawns, LLC, we offer a competitive salary range of $45,000 - $60,000 annually, depending on experience, plus benefits and opportunities for growth and development.



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